Scientific management, a set of methodical theory of the relationship between labour and tasks in order to increase productivity by redeveloping a work process. Taylor the man behind Taylorism has stated 4 principles to achieve efficiency.
1. Analysing workers' work patterns, developing a scientific approach for each task to abolish the less efficient previous method. Removing the "Old rule of thumb"
2. Putting into written rules and standard operating procedures of the new methods developed.
3. Delegating the right task to the right worker whom posses skills and abilities that suit the task, ensuring that they perform the tasks according to the documented rules and operating procedures.
4. Establish an acceptable level of performance for each task and develop a reward system for individuals that exceed expectations.
Taylor's principles are mostly used in the production line today.
MacDonalds is one large organisation that employs the principles behind Taylorism.
Service staff behind the counters are told to perform set tasks following systematic and documented procedures. For example, to make french fries, simply place frozen fries into metal mesh and dip into oil for a minute, remove and toss in metal container, sprinkle salt evenly. I observed this pattern every time I visit an outlet and it never seems to change at all.
MacDonalds adopts a "Total Compensation" principle which covers benefits such as:
- Medical
- Dental
- Profit Sharing
- Vacation
- Sabbatical Program
- Employee and dependent life insurance
- Incentive Pay
- Recognition Programs
Recognition programs give due credit and recognition to the employees of the month. This spurs every employee to vie for their picture to be on the "Top employee of the month" frame in restaurants.
BLOG RECIEVED
ReplyDelete